delivery information
Delivery :
When you place an order on our store, it is shipped within 48 hours.
It is important to note that shipping concerns the departure of your items from our partner's warehouses and their delivery to the carrier, and not delivery which can take between 5 to 20 working days.
In certain exceptional situations, this may take a maximum of forty-five days in the event of force majeure (exceptional events, pandemic, weather conditions, war, etc.). Addict will not be liable to you for any delay in delivery.
If the delay seems long to you, don't worry, you can follow the progress of your order using the tracking number which will be sent to you after product authentication and shipping.
However, as Addict cannot control the length of time it takes for the item to arrive, we cannot guarantee a specific delivery time for items and, accordingly, the buyer is not entitled to cancel the order. purchase if the item is not shipped by the seller within the time specified in the sale confirmation email after purchase.
Delivery address :
Please take great care to provide accurate and error-free delivery information to avoid delivery failures.
Addict will not be liable for any delay, failure, or inability to transfer a product for any reason beyond Addict's control, including your failure to comply with these Terms of Use.
Important details:
When you place an order containing different products, it is possible that several of our partners are involved. In addition, and to avoid high delivery costs due to excessive delivery weight, the different items in the same order can be sent separately.
It is therefore completely normal that you may receive your items individually and at different times.
Receipt of packages:
We place particular importance on our customers' shopping experience, and we want to inform you about the importance of checking your packages upon receipt . Once the package has been accepted and signed, the liability of the carrier and the sender is excluded.
We urge you to take the time to check the contents of the package upon receipt. Please ensure that all items included in your order are present and in good condition. If you notice damage, missing items or any other anomaly, please note it on the carrier's delivery note and inform us as soon as possible.
It is the customer's responsibility to ensure that the merchandise received corresponds to their order. Any package accepted and signed without remark cannot be the subject of a subsequent claim. We strongly recommend that our customers remain vigilant when receiving their order to ensure complete satisfaction.
You have a question ?
If you have further questions, you can write to us by email:
